Glossary entry (derived from question below)
English term or phrase:
shake them loose
English answer:
actively discourage direct, hands-on customer care // avoid direct, hands-on customer care
Added to glossary by
Michael Powers (PhD)
Feb 24, 2009 02:08
15 yrs ago
2 viewers *
English term
Devoting myself to translation
Native in: Chinese 
Works in: Chinese to English, English to Chinese, Japanese to Chinese, and 2 more.
shake them loose
English
Marketing
Retail
Dell is trying to correct its hands-off image, opening up more telephonic help centers in Canada, for example, as well as kiosks throughout shopping malls. Dell may not be able to hold hands with each customer, but for several years, the company actually appeared to be trying shake them loose.
Change log
Feb 24, 2009 02:08: changed "Kudoz queue" from "In queue" to "Public"
Feb 24, 2009 02:12: Michael Powers (PhD) changed "Level" from "Non-PRO" to "PRO"
Mar 10, 2009 10:57: Michael Powers (PhD) Created KOG entry
Responses
+4
6 mins
Michael Powers (PhD)
United States
United States
Native in English
&
English
Works in field
United States
US Court Cert. 1980 Ph.D. 1981
Native in: English
Works in: Spanish to English, Portuguese to English, English to Spanish, and 2 more.
Related KudoZ points
:
4
Selected
actively discourage direct, hands-on customer care // avoid direct, hands-on customer care
The analogy of "hold hands with each customer" is to provide individual hands-on support, which is in contrast when Dell, according to this writing, was attempting to discourage or avoid hands-on support, or direct customer care.
Mike :)
Mike :)
4 KudoZ points awarded for this answer.
Comment: "Selected automatically based on peer agreement."
44 mins
Richard C. Baca, MIM
Mexico
Mexico
Native in English
&
English
Mexico
Also an int'l stock broker
Native in: English , Spanish
Works in: English, English to Spanish, Spanish to English
shirk responsibility (for them)
Essentially trying to avoid the responsiblity.
1 day 16 hrs
Alexandra Taggart
Russian Federation
Russian Federation
Native in English
&
English
Russian Federation
proficient translation
Native in: English , Russian
Works in: Russian to English, English to Russian, English
Conpany is trying to get rid of them
It is not my field of expertise but...When you are trying to shake the contents of your bag loose -they fall out. So are the small mall shops, they fell out of the company chain.
Something went wrong...