Glossary entry (derived from question below)
English term or phrase:
resolver
French translation:
soutien clients
English term
resolver
• Each regional resolver will be responsible for identifying who their local resolvers are
• If they are unable to troubleshoot locally, and travel is required, the resolver (depending on his/her location) will either travel to the client's location or re-assign the ticket to whichever resolver has been designated to travel to the given location (i.e. if there is travel required to Nunavut, and the resolver is in BC, the ticket shall be re-assigned to a resolver in ON)
• If the resolver is unable to troubleshoot, the ticket will be escalated to Level 2.
3 | soutien clients | sarahl (X) |
3 | Dépanneur | GILLES MEUNIER |
3 | support technician | Sandra C. |
2 | résolveur | Elodie Rousseau |
PRO (1): sarahl (X)
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How to tell the difference between "easy" and "pro" questions:
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A pro question is anything else... in other words, any question that requires knowledge or skills that are specialized (even slightly).
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Proposed translations
soutien clients
résolveur
En agissant à titre de résolveur de problèmes auprès de ses clients, elle leur démontre que Postes Canada constitue le meilleur choix pour combler leurs besoins en matière de communication et de livraison.
Emploi: Coordinateur national/ Coordinatrice nationale du REJ 2004 ...
... un peu d'énergie dans le mouvement environnemental des jeunes du Canada ! ...
le rôle de leader, de résolveur de problèmes, de diplomate, de dynamo ! ...
www.yen-rej.org/en/news_detail. php?news_id=52&back=news.php - 10k
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