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Slow or no reaction from site staff
থ্রেড পোস্টার: SteBe (X)
SteBe (X)
SteBe (X)
Local time: 13:55
স্প্যানিশ থেকে জার্মান
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Jan 27, 2008

Hello,

yesterday morning I posted a message concerning an important job related issue on this forum.
In a first reply a moderator told me that I should send a support ticket to the site staff, so I would surely get an answer. I had already done this by that time, but I still haven't got any reply from the site staff. I even had sent a (very) first message to sourcing the day before with the same question (so I have been waiting for 2 days now).

Is site staff on ho... See more
Hello,

yesterday morning I posted a message concerning an important job related issue on this forum.
In a first reply a moderator told me that I should send a support ticket to the site staff, so I would surely get an answer. I had already done this by that time, but I still haven't got any reply from the site staff. I even had sent a (very) first message to sourcing the day before with the same question (so I have been waiting for 2 days now).

Is site staff on holiday?
Have you made similar experiences concerning slow or no answers?
I have been assigned to the site staff based in Argentina and I hereby want to express that as a paying member I am not satisfied with that kind of ignoring postings concerning job related issues.

Thanks in advance.

SteBe ▲ Collapse
 
Giuliana Buscaglione
Giuliana Buscaglione  Identity Verified
যুক্তরাষ্ট্র
Local time: 04:55
2001 থেকে সদস্য
জার্মান থেকে ‍ইটালিয়ান
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Weekend Jan 27, 2008

Hi "SteBe",

based on my experience as a long-term Platinum member with support staff, I don't think there is any slow reaction: it's weekend. I presume you have missed the text (bold, red) on top of your ticket window:

Please note that the ProZ.com support staff hours are Monday-Friday, 12:00-21:00 GMT (09:00-18:00 Argentina time), so there may be a delay in the answering of your support ticket. Thank you for understanding.


Giuliana

BTW, for Jobs and Blue Board issues you may want to contact one of the Jobs / BB moderators (please see relative moderators' page) via profile instead.

[Edited at 2008-01-27 12:43]
 
islander1974
islander1974
কানাডা
ফেঞ্চ/ফরাসি থেকে ‍ইংরেজি
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Generally responsive Jan 27, 2008

To be honest, I haven't found responses to be slow on proz. It also helps if you don't limit the respondent to "site staff" and allow qualified moderators to answer too.
 
SteBe (X)
SteBe (X)
Local time: 13:55
স্প্যানিশ থেকে জার্মান
+ ...
TOPIC STARTER
Thanks, Giuliana Jan 27, 2008

Giuliana Buscaglione wrote:

Hi "SteBe",

based on my experience as a long-term Platinum member with support staff, I don't think there is any slow reaction: it's weekend. I presume you have missed the text (bold, red) on top of your ticket window:

Please note that the ProZ.com support staff hours are Monday-Friday, 12:00-21:00 GMT (09:00-18:00 Argentina time), so there may be a delay in the answering of your support ticket. Thank you for understanding.


Giuliana

BTW, for Jobs and Blue Board issues you may want to contact one of the Jobs / BB moderators (please see relative moderators' page) via profile instead.

[Edited at 2008-01-27 12:43]



Thanks, Giuliana. I have missed the information! Apologies to the site staff.

SteBe
 


To report site rules violations or get help, contact a site moderator:

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Slow or no reaction from site staff






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