| বিষয়ের পেজ: [1 2] > | Terrible computer problem থ্রেড পোস্টার: Peter Motte
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Peter Motte 
বেলজিয়াম
Local time: 16:18
2009 থেকে সদস্য
ইংরেজি থেকে ডাচ
+ ...
I have a terrible computer problem at the moment, and I'm actually surprised I could log in on Proz.com.
Since 28 October my pc tended to shut off itself and restart again. It usually only happened after I had been working on it for a long time.
Anyway, it was clear that I had to have a look at the problem, because i had the feeling it became worse, and I also had no clue why it was happening.
I asked help from somebody around here who works on computers. He really does. And s... See more I have a terrible computer problem at the moment, and I'm actually surprised I could log in on Proz.com.
Since 28 October my pc tended to shut off itself and restart again. It usually only happened after I had been working on it for a long time.
Anyway, it was clear that I had to have a look at the problem, because i had the feeling it became worse, and I also had no clue why it was happening.
I asked help from somebody around here who works on computers. He really does. And since a long time.
He thought the bios should be update (actuall it's the UEFI nowadasy), but I didn't want to do that myself. I don't know enought about computers to update that kind of stuff.
So, he came in today, and started working on it. It was clear he knows how to update a bios.
But... during the update process, the pc didn't want to go further anymore, and now it doesn't work at all anymore. It can't even start up anymore.
Afterwards I started thinking that if he thought the problem was the motherboard (which he did, he told me, whereas I thought it was the power supply), he shouldn't have tried to update the bios.
Anyway, I could still work on the pc, although there was the risk he could give in definitely one of these days, but now that day arrived unexpectedly early without me having the chance of making back-ups of as much information as I could.
I'm actually surprised that I could log in here. Usually I don't even have my log ins anymore.
And I also can't e-mail anymore. ▲ Collapse
| | | | | Not sure this is helpful, but here it is | Nov 12, 2024 |
What you write is a bit confusing - you said your computer doesn't start up anymore but you could log in here? So you have a secondary device, right? Can you work on that?
As to the "dead" computer - your data in your harddrive is probably still OK. On older computers with a CD-ROM drive, there is a way to boot up the computer from an external disk - a bootdisk that either comes with the original Windows OS disks, or can be created when making a system backup. Do you have such a dis... See more What you write is a bit confusing - you said your computer doesn't start up anymore but you could log in here? So you have a secondary device, right? Can you work on that?
As to the "dead" computer - your data in your harddrive is probably still OK. On older computers with a CD-ROM drive, there is a way to boot up the computer from an external disk - a bootdisk that either comes with the original Windows OS disks, or can be created when making a system backup. Do you have such a disk? If yes, you could boot up the computer and save your data to an external device.
Otherwise, if it is indeed a motherboard problem, that could be replaced while you could still keep your old harddrive (assuming the exact same type of motherboard is still available). I have done such motherboard replacements successfully, the laptop booted up and worked seamlessly after the replacement as if nothing happened. I am not suggesting you do that yourself, take it to a qualified service - I am a trained and experienced engineer, so I knew what I was doing and had the necessary special tools.
Computer crashes are frustrating, but can happen at totally unexpected times, that's why we need to do regular backups or keep most of our data in the cloud. I know this advice it doesn't help you right now, but for the future, please make sure you use a somewhat continuous backup system, or make it a habit to use a virtual data-storage service. ▲ Collapse
| | | | Dan Lucas
যুক্তরাজ্য
Local time: 15:18
2014 থেকে সদস্য
জাপানি থেকে ইংরেজি
| Power supply | Nov 12, 2024 |
I had a problem like this on a desktop a few years ago and it was the power supply. In my case I had sprung for a top-of-the-line Seasonic PSU and they replaced it for free even though it was five years old! A PSU can be replaced fairly easily, unlike a motherboard, which is considerably more involved, and requires a bit of confidence.
On the other hand, it is unlikely that you have a spare PSU. Maybe the chap who tried to fix it for you has one lying around somewhere? If so, it may... See more I had a problem like this on a desktop a few years ago and it was the power supply. In my case I had sprung for a top-of-the-line Seasonic PSU and they replaced it for free even though it was five years old! A PSU can be replaced fairly easily, unlike a motherboard, which is considerably more involved, and requires a bit of confidence.
On the other hand, it is unlikely that you have a spare PSU. Maybe the chap who tried to fix it for you has one lying around somewhere? If so, it maybe worth quickly installing it (or actually, you'd probably not even need to install it, just connect it to the motherboard) for a test.
Regards,
Dan ▲ Collapse
| | | | Peter Motte
বেলজিয়াম
Local time: 16:18
2009 থেকে সদস্য
ইংরেজি থেকে ডাচ
+ ...
TOPIC STARTER | now it doesn't start up anymore | Nov 12, 2024 |
Katalin Horváth McClure wrote:
What you write is a bit confusing - you said your computer doesn't start up anymore but you could log in here? So you have a secondary device, right? Can you work on that?
As to the "dead" computer - your data in your harddrive is probably still OK. On older computers with a CD-ROM drive, there is a way to boot up the computer from an external disk - a bootdisk that either comes with the original Windows OS disks, or can be created when making a system backup. Do you have such a disk? If yes, you could boot up the computer and save your data to an external device.
Otherwise, if it is indeed a motherboard problem, that could be replaced while you could still keep your old harddrive (assuming the exact same type of motherboard is still available). I have done such motherboard replacements successfully, the laptop booted up and worked seamlessly after the replacement as if nothing happened. I am not suggesting you do that yourself, take it to a qualified service - I am a trained and experienced engineer, so I knew what I was doing and had the necessary special tools.
Computer crashes are frustrating, but can happen at totally unexpected times, that's why we need to do regular backups or keep most of our data in the cloud. I know this advice it doesn't help you right now, but for the future, please make sure you use a somewhat continuous backup system, or make it a habit to use a virtual data-storage service.
It doesn't start up since they tried to update the bios, but before it did start up.
However, after a while (almost two hours) it rebooted. If that happened too often, the intervals between each reboot became shorter. And sometimes it just shut off completely. So, something was wrong.
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Peter Motte
বেলজিয়াম
Local time: 16:18
2009 থেকে সদস্য
ইংরেজি থেকে ডাচ
+ ...
TOPIC STARTER | PSU problem likely cause according to me | Nov 12, 2024 |
Dan Lucas wrote:
I had a problem like this on a desktop a few years ago and it was the power supply. In my case I had sprung for a top-of-the-line Seasonic PSU and they replaced it for free even though it was five years old! A PSU can be replaced fairly easily, unlike a motherboard, which is considerably more involved, and requires a bit of confidence.
On the other hand, it is unlikely that you have a spare PSU. Maybe the chap who tried to fix it for you has one lying around somewhere? If so, it maybe worth quickly installing it (or actually, you'd probably not even need to install it, just connect it to the motherboard) for a test.
Regards,
Dan
Yes, my main concern was the power supply too, but the technician thought it was the motherboard and said updating the bios was the best first thing to do.
Afterwards I scolded myself for not taking into consiration that if the power fell off during the bios update, things could be much worse, and I also don't understand why he didn't keep that in mind.
I'm afraid that replacing the PSU now won't be any help anymore.
| | | | Peter Motte
বেলজিয়াম
Local time: 16:18
2009 থেকে সদস্য
ইংরেজি থেকে ডাচ
+ ...
TOPIC STARTER
The same technician who tried to update the bios on Monday, could solve the problem today, probably by restarting the pc serveral times, and also he did it at his workshop, where he might have better tools.
Anyway, the first thing I now have to do is install the computer here, and than back-up almost 300 GB of data, the be sure I have it when the thing goes berserk again.
I'm afraid, however, there is a deeper problem, which might mean the end of the computer after a while anyway.... See more The same technician who tried to update the bios on Monday, could solve the problem today, probably by restarting the pc serveral times, and also he did it at his workshop, where he might have better tools.
Anyway, the first thing I now have to do is install the computer here, and than back-up almost 300 GB of data, the be sure I have it when the thing goes berserk again.
I'm afraid, however, there is a deeper problem, which might mean the end of the computer after a while anyway.
And I will take a work break too, for a day or so.
[Edited at 2024-11-13 15:30 GMT] ▲ Collapse
| | | | Gianni Pastore
ইটালি
Local time: 16:18
2007 থেকে সদস্য
ইংরেজি থেকে ইটালিয়ান
| Has your tech guy | Nov 15, 2024 |
ever looked at the Event Viewer? That's where Windows stores all infos about what goes wrong, such as sudden shutdowns etc. Also a temperature monitor app could help to check if the core doesn't get enough cooling.
[Edited at 2024-11-15 08:57 GMT]
| | | | Peter Motte
বেলজিয়াম
Local time: 16:18
2009 থেকে সদস্য
ইংরেজি থেকে ডাচ
+ ...
TOPIC STARTER | Results from Event Viewer | Nov 17, 2024 |
Gianni Pastore wrote:
ever looked at the Event Viewer? That's where Windows stores all infos about what goes wrong, such as sudden shutdowns etc. Also a temperature monitor app could help to check if the core doesn't get enough cooling.
[Edited at 2024-11-15 08:57 GMT]
Yes, I did, from the beginning.
There is no temperature problem with the CPU, nor with the 2 SSD's. Cooling is ok.
The info in the Event Viewer is a bit overwhelming and very technical. It does mention the power cuts, but I can't deduce why there is a power cut.
My idea is that something's wrong with the usb's. I might have stretched them too much by having too much usb memory sticks on them.
I also use two 1 TB external hard discs at the moment to back-up files. One of them I can connect, and I can also put files on it.
If I put the other one in the usb port, the motherboard immediately shuts off, but the power button of the computer is still lightened.
I can use the computer (I'm doing it now), but I don't know what the actual problem is, and that's very enervating.
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Peter Motte
বেলজিয়াম
Local time: 16:18
2009 থেকে সদস্য
ইংরেজি থেকে ডাচ
+ ...
TOPIC STARTER | It's the usb | Nov 24, 2024 |
The problem lies with the usb. Not the ports themselves, but one of the parts on the motherboard. I don't know which one, and I doubt whether it can be mended.
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Peter Motte wrote:
The problem lies with the usb. Not the ports themselves, but one of the parts on the motherboard. I don't know which one, and I doubt whether it can be mended.
Hi, Peter,
I read your posts, and I have to ask what model is your motherboard? Mine ASUS P8Z77-M PRO, I bought it second hand, because the previous ones didn't work, at least the IT guy said so. This motherboard change is happening on every 5+ years with me. Anyway on the current motherboard I have many USB ports +2 from the case, and also not all of them are working properly. I think it's more like drivers problem with one pair of USB and one pair of SATA. They are Asmedia and the official drivers from https://www.asus.com/us/supportonly/p8z77m_pro/helpdesk_download/ didn't do anything. Also my onboard sound card isn't working, I think the drivers are problem, because there are many guys on internet with the same problem with the sound with the same motherboard on Win 10. Anyway i bought some cheap sound card and problem solved. And you are right, those onboard usbs, soundcards, graphic cards, can't be mended. If your keyboard or mouse are USB, than I suggest to buy a USB hub and plug them into, and that way you will make one USB port free for your external HDD. And don't try to plug your external HDD in USB hub, it won't work.
First try this, if you have Win 10
https://www.youtube.com/watch?v=LLkQSR04Ca0
| | | | Peter Motte
বেলজিয়াম
Local time: 16:18
2009 থেকে সদস্য
ইংরেজি থেকে ডাচ
+ ...
TOPIC STARTER | gigabyte x570 aorus xtreme | Nov 25, 2024 |
My motherboard is a Gigabyte x570 aorus xtreme, bought in 2019.
The problem is not that the usb's don't work. The problem is the computer switches off after a while (usually more than an hour), and I suppose it's due to problems with the usb on the motherboard.
Mouse and keyboard work fine, and I've just uploaded some files on two small usb memory sticks (64 GB), and that went all right too.
But I had also two 256 GB memory sticks connected, and I think those stretched i... See more My motherboard is a Gigabyte x570 aorus xtreme, bought in 2019.
The problem is not that the usb's don't work. The problem is the computer switches off after a while (usually more than an hour), and I suppose it's due to problems with the usb on the motherboard.
Mouse and keyboard work fine, and I've just uploaded some files on two small usb memory sticks (64 GB), and that went all right too.
But I had also two 256 GB memory sticks connected, and I think those stretched it too far.
[Edited at 2024-11-25 13:28 GMT]
[Edited at 2024-11-25 13:30 GMT] ▲ Collapse
| | | | | try this also | Nov 25, 2024 |
Your motherboard is new gen, and I think it shouldn't makes you problems like this. On my motherboard I have two external HDDs one 500 gb and other 2 TB and one SSD 256 GB, but that's SATA not USB.
If you tried my previous suggestion, also try this
https://www.youtube.com/watch?v=OJa0rniTisc
Find your attached USB memory sticks in device manager and check... See more Your motherboard is new gen, and I think it shouldn't makes you problems like this. On my motherboard I have two external HDDs one 500 gb and other 2 TB and one SSD 256 GB, but that's SATA not USB.
If you tried my previous suggestion, also try this
https://www.youtube.com/watch?v=OJa0rniTisc
Find your attached USB memory sticks in device manager and check the settings, like in the video.
I must ask, did you update your OS recently? Do you have Win 10 or?
Sometimes updates can make a mess, or if you don't update can occur a mess.
You said that you had IT guy over, and if he installed fresh windows than check if all drivers are up to date, especially for the chipset.
These are the drivers for SATA and USB for your motherboard, at least I think so
https://www.gigabyte.com/Motherboard/X570-AORUS-XTREME-rev-10/support#support-dl-driver-sataraidahci
And funny thing, man, check your power cable, the one that goes into the PSU. Check it when your PC is off.
Is it cranked or not, is it plug all the way or not. This also can cause your PC to shutdown or restart suddenly. ▲ Collapse
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Peter Motte
বেলজিয়াম
Local time: 16:18
2009 থেকে সদস্য
ইংরেজি থেকে ডাচ
+ ...
TOPIC STARTER
Yes, the bios was updated recently, but the trouble started before that.
As a matter of fact, I had it updated because I called somebody when I noticed the problem.
The update didn't go smoothly, but I guess that was because the usb's were overloaded at that moment.
And yes, the powercable is also something I checked, and as a matter of fact I had replaced an untrustworthy multiple socket by a new one because of the problem. But the problem returned, and that's when I called a ... See more Yes, the bios was updated recently, but the trouble started before that.
As a matter of fact, I had it updated because I called somebody when I noticed the problem.
The update didn't go smoothly, but I guess that was because the usb's were overloaded at that moment.
And yes, the powercable is also something I checked, and as a matter of fact I had replaced an untrustworthy multiple socket by a new one because of the problem. But the problem returned, and that's when I called a professional.
By the way: I have Win 10.
[Edited at 2024-11-25 16:50 GMT] ▲ Collapse
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So, he flashed your BIOS. Hmm. Flashing BIOS is very complex task, I would called professional too.
Did you tried the youtube solutons from my posts for power management settings for USB?
And these are the official drivers for your SATA and USBs for your motherboard model <... See more So, he flashed your BIOS. Hmm. Flashing BIOS is very complex task, I would called professional too.
Did you tried the youtube solutons from my posts for power management settings for USB?
And these are the official drivers for your SATA and USBs for your motherboard model
https://www.gigabyte.com/Motherboard/X570-AORUS-XTREME-rev-10/support#support-dl-driver-sataraidahci
In specifications says that some of your USBs are integrated in the CPU
https://www.gigabyte.com/Motherboard/X570-AORUS-XTREME-rev-10/sp#sp
So, maybe the CPU is overloaded after one hour like you've said, and that's why your PC shut down, because that's the settings for CPU, preventing from burning it.
Did you tried in the other USB ports, the black ones for example?
Also, check this
https://youtu.be/WDXtCsvm29g?t=1351
[Edited at 2024-11-25 17:58 GMT] ▲ Collapse
| | | | Peter Motte
বেলজিয়াম
Local time: 16:18
2009 থেকে সদস্য
ইংরেজি থেকে ডাচ
+ ...
TOPIC STARTER
You're really delivering a ton of information. I have to check all of that in due time.
About the four usb's integrated on the motherboard: that fits the description in the booklet of the board, and the original professional building the computer probably connected 4 ports to each connection on the board.
Unfortunately, the guy's shop burned down a year or two ago, and I guess he fled from the people whose pc's he was working on at the moment. Internet knows everything, but nobody ca... See more You're really delivering a ton of information. I have to check all of that in due time.
About the four usb's integrated on the motherboard: that fits the description in the booklet of the board, and the original professional building the computer probably connected 4 ports to each connection on the board.
Unfortunately, the guy's shop burned down a year or two ago, and I guess he fled from the people whose pc's he was working on at the moment. Internet knows everything, but nobody can find him.
The real problem with that board is that everything is so cased in by cooling and heat sinks, it's very difficult to get access to it. I can't even change the motherboard battery without taking out 4 parts. ▲ Collapse
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